Warranty Policy
Here we take great pride in the quality of the products we offer, and We are committed to ensuring your satisfaction with every purchase. We want you to feel confident in the reliability of my items. Here's what you need to know about my warranty policy:
Warranty Timeframe:
6 months
Warranty Coverage:
Warranty applies exclusively to original, purchased items. Any products received as warranty replacements are not covered under this policy. If an item has been previously refunded for any reason, it is not eligible for warranty replacement. We urge you to inspect the quality of your items upon delivery and reach out to me immediately if you have any concerns.
Claim Process:
To start a warranty claim, please provide at least one high-resolution photo or video clearly showing the defect. If your claim is deemed valid, I will replace the item with a new one of the same model and style. In the rare instance that an exact replacement is unavailable, I may offer an alternative solution at my discretion, though refunds are not included.
Gifted Products:
If your product was a gift, I'll need to match your claim to the original order in my system using the order number or buyer's details.
Exclusions:
Please note that promotional and complimentary items are not covered by my warranty. Our warranty covers manufacturing and workmanship defects but does not extend to issues caused by installation failures, drops, modifications, or external factors such as heat, water, or improper storage.
Please follow these care instructions:
Cases
Proper care is essential for maintaining the longevity of your case. Here's how to do it:
- Gently remove your phone case by lifting one side or corner from the bottom.
- After using Alcohol-Based Hand Sanitizer, ensure your hands are completely dry before handling your product.
- Wash your case weekly with a sponge, running water, and mild soap.
- Avoid placing your case near greasy areas or prolonged exposure to heat and sunlight.
- Refrain from using alcohol to clean your case.
We value your satisfaction and aim to provide exceptional products and service. If you have any questions or concerns regarding our warranty policy, please don't hesitate to reach out.